{"id":30233,"date":"2017-12-28T00:06:13","date_gmt":"2017-12-28T06:06:13","guid":{"rendered":"https:\/\/balancedscorecard.org\/staging\/?page_id=30233"},"modified":"2020-01-14T07:53:26","modified_gmt":"2020-01-14T13:53:26","slug":"the-deming-cycle","status":"publish","type":"page","link":"https:\/\/balancedscorecard.org\/staging\/bsc-basics\/articles-videos\/the-deming-cycle\/","title":{"rendered":"The Deming Cycle"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; padding_top_1=&#8221;109px&#8221; padding_top_2=&#8221;0px&#8221; padding_bottom_1=&#8221;0px&#8221; padding_bottom_2=&#8221;0px&#8221; padding_1_tablet=&#8221;&#8221; padding_2_tablet=&#8221;&#8221; padding_1_phone=&#8221;109px||0px|||&#8221; padding_2_phone=&#8221;6px||12px|&#8221; padding_1_last_edited=&#8221;on|desktop&#8221; padding_2_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Secondary Page Head &#8221; module_class=&#8221; et_pb_specialty_fullwidth&#8221; _builder_version=&#8221;3.22&#8243; background_image=&#8221;https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2018\/07\/bsi-sky_1280x800-c-min.jpg&#8221; parallax=&#8221;on&#8221; inner_width=&#8221;89%&#8221; inner_width_tablet=&#8221;80%&#8221; inner_width_phone=&#8221;&#8221; inner_width_last_edited=&#8221;on|desktop&#8221; inner_max_width=&#8221;89%&#8221; inner_max_width_tablet=&#8221;80%&#8221; inner_max_width_phone=&#8221;&#8221; inner_max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;-77px|-18px|22px|-30px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-196px||91px|&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|||&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||50px|&#8221; bottom_divider_style=&#8221;slant&#8221; bottom_divider_color=&#8221;#91bd3f&#8221; bottom_divider_height=&#8221;0px&#8221; bottom_divider_height_tablet=&#8221;0px&#8221; bottom_divider_height_phone=&#8221;0px&#8221; bottom_divider_height_last_edited=&#8221;on|tablet&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; padding_phone=&#8221;109px||0px|||&#8221; padding_last_edited=&#8221;on|desktop&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;0&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.25&#8243; max_width=&#8221;87%&#8221; custom_margin=&#8221;-108px|-140px|-26px|-54px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-45px|-106px|-283px|-42px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221;][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;68px|0px|0px|0px&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; padding_last_edited=&#8221;on|desktop&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2018\/07\/bsc_balanceman8-min.png&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;200%&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;200%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-7px|0px|-145px|0px&#8221; custom_margin_tablet=&#8221;-36px|-243px|-107px|-257px&#8221; custom_margin_phone=&#8221;46px|-100px|5px|-74px&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|0px|0px|0px&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;300ms&#8221;][\/et_pb_image][\/et_pb_column_inner][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;143px|119px|0px|0px&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; padding_last_edited=&#8221;on|desktop&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.0.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;52px&#8221; custom_margin=&#8221;22px|-177px|75px|41px&#8221; custom_margin_tablet=&#8221;24px|-177px|75px|41px&#8221; custom_margin_phone=&#8221;-172px|-151px|-8px|64px&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0%||61px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;42px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1>The Deming Cycle<\/h1>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; padding_phone=&#8221;6px||12px|&#8221; padding_last_edited=&#8221;on|phone&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.1&#8243; header_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;28px||||false|false&#8221; custom_padding=&#8221;68px||||false|false&#8221; header_text_shadow_style=&#8221;preset1&#8243; global_module=&#8221;39878&#8243;]<\/p>\n<h1>For More Information<\/h1>\n<p>&nbsp;<br \/>\n\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 5279658,\n\t\t\t\t\t\t\t\tformId: \"5dc44a0f-8372-472e-a49d-06656599c2eb\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776687473000-2618551392\",\n\t\t\t\t\t\t\t\tregion: \"\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776687473000-2618551392\"><\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.6&#8243;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.0.6&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.0.6&#8243;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h2><span id=\"dnn_ctr431_dnnTITLEH2_titleLabel\" class=\"titleH2\">The Deming Cycle<\/span><\/h2>\n<div class=\"contentmain1\">\n<div id=\"dnn_ctr431_ContentPane\" class=\"contentpane DNNAlignleft\">\n<div id=\"dnn_ctr431_ModuleContent\" class=\"DNNModuleContent ModDNNHTMLC\">\n<div id=\"dnn_ctr431_HtmlModule_lblContent\" class=\"Normal\">\n<p>By Paul Arveson<\/p>\n<p>W. Edwards Deming in the 1950&#8217;s proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*:<\/p>\n<ul>\n<li><strong>PLAN<\/strong>: Design or revise business process components to improve results<\/li>\n<li><strong>DO<\/strong>: Implement the plan and measure its performance<\/li>\n<li><strong>CHECK<\/strong>: Assess the measurements and report the results to decision makers<\/li>\n<li><strong>ACT<\/strong>: Decide on changes needed to improve the process<\/li>\n<\/ul>\n<p>Deming&#8217;s PDCA cycle can be illustrated as follows:<\/p>\n<div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/12\/pdca.gif\" alt=\"Plan-Do-Check-Act\" width=\"313\" height=\"313\" align=\"bottom\" \/><\/div>\n<p>Deming&#8217;s focus was on industrial production processes, and the level of improvements he sought were on the level of production. In the modern post-industrial company, these kinds of improvements are still needed but the real performance drivers often occur on the level of business strategy. Strategic deployment is another process, but it has relatively longer-term variations because large companies cannot change as rapidly as small business units. Still, strategic initiatives can and should be placed in a feedback loop, complete with measurements and planning linked in a PDCA cycle. To illustrate the relationship of business unit processes to strategic processes, we may construct two nested PDCA cycles:<\/p>\n<div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/12\/pdca2.gif\" alt=\"Double Loop\" width=\"313\" height=\"313\" align=\"bottom\" \/><\/div>\n<p>This &#8216;wheel within a wheel&#8217; describes the relationship between strategic management and business unit management in a large company. There are actually several separate business units, of course, each with its own set of metrics, goals, targets and initiatives. But this figure illustrates the idea that the business activities constitute the DO part of the overall strategic effort.<\/p>\n<p>* Note: The PDCA cycle was in fact originally developed by Walter A, Shewhart, a Bell Laboratories scientist who was Deming&#8217;s friend and mentor, and the developer of Statistical Process Control (SPC) in the late 1920s.\u00a0 So sometimes this is referred to as the &#8220;Shewhart Cycle&#8221;.\u00a0 There are also several recent variations on this concept. \u00a0 See\u00a0<em>The Man Who Discovered Quality<\/em>\u00a0by A. Gabor, Penguin Books, 1990.<\/p>\n<p>\u00a91998 Paul Arveson<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.0.6&#8243;][et_pb_cta title=&#8221;Balanced Scorecard Professional Certification&#8221; button_url=&#8221;\/training-certification\/balanced-scorecard-certification-tot\/&#8221; button_text=&#8221;Learn More&#8221; _builder_version=&#8221;3.21&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;||||||||&#8221; background_color=&#8221;#91bd3f&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;22px|0px|22px|0px&#8221; link_option_url=&#8221;\/training-certification\/balanced-scorecard-certification-tot\/&#8221; locked=&#8221;off&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; 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button_text=&#8221;Click Here&#8221; _builder_version=&#8221;3.21&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;||||||||&#8221; custom_margin=&#8221;||8px|&#8221; custom_padding=&#8221;22px|0px|22px|0px&#8221; link_option_url=&#8221;\/bsc-basics\/articles-videos\/&#8221; locked=&#8221;off&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<\/p>\n<h3>Free Articles<br \/>\n&amp; White Papers<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-32355 alignnone size-large\" src=\"\/wp-content\/uploads\/2018\/06\/white-paper_1200-min-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"\/wp-content\/uploads\/2018\/06\/white-paper_1200-min-1024x683.jpg 1024w, \/wp-content\/uploads\/2018\/06\/white-paper_1200-min-980x653.jpg 980w, \/wp-content\/uploads\/2018\/06\/white-paper_1200-min-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/>[\/et_pb_cta][et_pb_cta title=&#8221;Explore Our&#8221; 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\n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 5279658,\n\t\t\t\t\t\t\t\tformId: \"5dc44a0f-8372-472e-a49d-06656599c2eb\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776687473000-4102487351\",\n\t\t\t\t\t\t\t\tregion: \"\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776687473000-4102487351\"><\/div>The Deming Cycle By Paul Arveson W. Edwards Deming in the 1950&#8217;s proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-30233","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Deming Cycle - Balanced Scorecard Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balancedscorecard.org\/staging\/bsc-basics\/articles-videos\/the-deming-cycle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Deming Cycle\" \/>\n<meta property=\"og:description\" content=\"The Deming CycleFor More Information &nbsp; The Deming Cycle By Paul Arveson W. 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