{"id":44132,"date":"2022-03-14T11:18:02","date_gmt":"2022-03-14T15:18:02","guid":{"rendered":"https:\/\/balancedscorecard.org\/staging\/?page_id=44132"},"modified":"2023-05-02T14:57:17","modified_gmt":"2023-05-02T18:57:17","slug":"quickstart-kpi","status":"publish","type":"page","link":"https:\/\/balancedscorecard.org\/staging\/quickstart-kpi\/","title":{"rendered":"QuickStart KPI"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2018\/07\/bsi-sky_1280x800-c-min.jpg&#8221; max_width=&#8221;100%&#8221; min_height=&#8221;344px&#8221; height=&#8221;525px&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;90%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; min_height=&#8221;282px&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2022\/03\/Rocket-Biz-man_324x500.png&#8221; title_text=&#8221;Rocket Biz man_324x500&#8243; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;61%&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;30%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;center&#8221; min_height_tablet=&#8221;&#8221; min_height_phone=&#8221;180px&#8221; min_height_last_edited=&#8221;on|phone&#8221; height=&#8221;365px&#8221; height_tablet=&#8221;&#8221; height_phone=&#8221;216px&#8221; height_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_margin_tablet=&#8221;0px|0px|0px|0px|false|false&#8221; custom_margin_phone=&#8221;0px|0px|0px|0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; animation_direction=&#8221;left&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]&nbsp;<br \/>\n[\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text content_tablet=&#8221;<\/p>\n<h1 style=%22text-align: center;%22>QuickStart\u2122 KPI Consulting Services<\/h1>\n<p>&#8221; content_phone=&#8221;<\/p>\n<h1 style=%22text-align: center;%22>QuickStart\u2122 KPI Consulting Services<\/h1>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;52px&#8221; custom_margin=&#8221;15%|0px|0px|0px|false|false&#8221; custom_margin_tablet=&#8221;-5%|0px|0px|0px|false|false&#8221; custom_margin_phone=&#8221;-7%|0px|0px|0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0%|0px|0px|0px|false|false&#8221; animation_direction=&#8221;bottom&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;42px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>QuickStart\u2122 KPI Consulting Services<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;360deg&#8221; background_color_gradient_stops=&#8221;rgba(38,63,63,0.21) 0%|rgba(173,173,173,0.07) 100%&#8221; background_color_gradient_start=&#8221;rgba(38,63,63,0.21)&#8221; background_color_gradient_end=&#8221;rgba(173,173,173,0.07)&#8221; background_blend=&#8221;screen&#8221; custom_margin=&#8221;-24px||0px|&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;||0px|&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;81px|0px|0px|0px|false|false&#8221; transparent_background=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-46px||56px|&#8221; custom_padding=&#8221;27px|0px|43px|0px|false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#118477&#8243; header_font_size=&#8221;38px&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_letter_spacing_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Boost Your Implementation!<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;Raleway|700|||||||&#8221; text_text_color=&#8221;#686868&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;-11px|||&#8221; custom_padding=&#8221;||0px|||&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>QuickStart\u2122 KPI consulting services provide your team with the structure and discipline to develop the initial draft of your KPI system in about a week. Available online or in person and as a concentrated week or spread out over months, our expert consultants will help train and facilitate your team through the entire development phase of the MPRA framework.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2022\/06\/quickstart-kpi-brochure-June-2022.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download a Brochure&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; custom_button=&#8221;on&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#00706c&#8221; button_border_radius=&#8221;8px&#8221; button_text_shadow_style=&#8221;preset5&#8243; box_shadow_style=&#8221;preset2&#8243; button_border_color_hover=&#8221;rgba(255,255,255,0.34)&#8221; button_border_radius_hover=&#8221;8px&#8221; button_bg_color_hover=&#8221;rgba(0,0,0,0.23)&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;rgba(255,255,255,0.34)&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_border_radius__hover=&#8221;8px&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0.23)&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]&nbsp;<br \/>\n[\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=rgPGW3qMlHE&#038;t=4s&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|0px|54px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.16&#8243; min_height=&#8221;2191.1px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-98px|||&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>KPI Consultation<\/h2>\n<p>Our consulting services are tailored to each client\u2019s unique needs to help you:<\/p>\n<ul>\n<li>Develop meaningful KPIs<\/li>\n<li>Evaluate and improve existing KPIs<\/li>\n<li>Ensure objectives and KPIs are aligned with strategy or operational goals<\/li>\n<li>Design reports for data-driven decision making<\/li>\n<\/ul>\n<p>KPI consulting services are designed to provide you with the confidence that your KPI, Dashboard, Balanced Scorecard, or Strategy Execution implementation will be a success.\u00a0Our facilitation approach builds off the measurement elements of the\u00a0<a href=\"https:\/\/balancedscorecard.org\/staging\/about\/nine-steps\/\"><em>Nine Steps to Success<\/em><\/a>\u2122 framework, which is a disciplined, practical, and tested approach to developing a performance management system. We adapt the framework to reflect the client\u2019s unique needs and schedule, but training is always an integral part of the framework, as is change management, and problem solving. Emphasis is placed on \u201cteaching clients to fish, not handing them a fish\u201d, so the scorecard system can be sustained after our consultants leave. The measurements are developed by your team during a series of facilitated workshops that are designed to be high energy and focused on specific deliverables.<\/p>\n<h2>The QuickStart\u2122 Program<\/h2>\n<p>The QuickStart\u2122 program is a ten-session interactive experience designed to help get your team started with our <a href=\"https:\/\/www.kpi.org\/kpi-basics\/kpi-development\/\" target=\"_blank\" rel=\"noopener\">Measure-Perform-Review-Adapt (MPRA) framework<\/a> for a fixed price. Customized for each client, each session includes up to four hours of training or group facilitation designed to give you the confidence that your team is using the terminology correctly and implementing the system consistently in order to:<\/p>\n<ul style=\"margin-left: 10px;\">\n<li>Select and design performance measures that are far more meaningful than simple brainstorming or benchmarking can produce<\/li>\n<li>Get buy-in from staff and stakeholders to enthusiastically own performance measurement and improvement<\/li>\n<li>Bring measures to life in a consistent way, using the right data and with the right ownership<\/li>\n<li>Design insightful and actionable reports and dashboards that focus discussion on improvement<\/li>\n<li>Convincingly hit performance targets, and make measurement about transformation<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2022\/05\/MPRA-Graphic_May2022.png\" width=\"750\" height=\"364\" alt=\"MPRA\" class=\"wp-image-44357 aligncenter size-full\" \/><\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3>Enable Your Team<\/h3>\n<p>Each session will include just-in-time training for each scorecard component so that busy leaders and managers can competently build useful strategy components without having to become certified <a href=\"https:\/\/balancedscorecard.org\/staging\/training-certification\/kpi-certification-live-online\/\">KPI Professionals<\/a>. All training content is derived from our Professional Certification programs, which were developed and are offered in partnership with The George Washington University Center for Excellence in Public Leadership.<\/p>\n<h3>Internal Champion Training<\/h3>\n<p><a href=\"https:\/\/balancedscorecard.org\/staging\/training-certification\/kpi-certification-live-online\/\">KPI Professional Certification<\/a> training will be required for an internal champion(s) to arm them with the skills needed to assist with logistics, document outputs, and develop, refine, and maintain the system after the consultants are gone.<\/p>\n<hr size=\"1\" \/>\n<h2>Agenda<\/h2>\n<p>While customized for each client, all sessions will include a mix of training and facilitated exercises designed to encourage engaged dialog across your leadership team, building from the basic outline below.<\/p>\n<h5><u><b>Session One (Champions)<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Plan to Engage Leadership<\/li>\n<li>Establish Teams and Roles<\/li>\n<li>Agree on Process and Procedures<\/li>\n<\/ul>\n<h5><u><b>Session Two (Leadership)<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Discuss and Approve Roadmap<\/li>\n<li>Plan for Change Management<\/li>\n<li>Plan to Communicate \u201cWhy formally measure performance?\u201d<\/li>\n<\/ul>\n<h5><u><b>Session Three (KPI Development Group)<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Introduction to KPIs and Performance Management<\/li>\n<li>Strategic Context<\/li>\n<\/ul>\n<h5><u><b>Session Four<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Define and Document Strategic Objectives<\/li>\n<\/ul>\n<h5><u><b>Session Five<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Describe Intended Results<\/li>\n<\/ul>\n<h5><u><b>Session Six<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Understand Alternative Measures<\/li>\n<\/ul>\n<h5><u><b>Session Seven<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Understand Alternative Measures, Continued<\/li>\n<\/ul>\n<h5><u><b>Session Eight<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Select the Right Measures<\/li>\n<\/ul>\n<h5><u><b>Session Nine<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Define and Document Performance Measures<\/li>\n<li>Plan for Performance Review<\/li>\n<\/ul>\n<h5><u><b>Session Ten<\/b><\/u><\/h5>\n<ul style=\"margin-left: 10px;\">\n<li>Performance Measure System Rollout and Communications Planning<\/li>\n<\/ul>\n<hr size=\"1\" \/>\n<h2>About Key Performance Indicators (KPIs)<\/h2>\n<p>Peter Drucker famously said, \u201cWhat gets measured gets done.\u201d Measurement is an essential management tool, as it helps us determine if our work is making an impact, demonstrate value, manage resources, and focus improvement efforts. Of all the measures we collect, Key Performance Indicators (KPIs) are those that indicate progress toward a key desired result. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. 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