{"id":29010,"date":"2014-05-15T15:45:39","date_gmt":"2014-05-15T19:45:39","guid":{"rendered":"https:\/\/balancedscorecard.org\/staging\/?p=29010"},"modified":"2022-08-23T10:59:48","modified_gmt":"2022-08-23T14:59:48","slug":"dont-be-that-guy","status":"publish","type":"post","link":"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/","title":{"rendered":"Don\u2019t Be THAT Guy!"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.1&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p>A very distraught woman (we\u2019ll refer to her as Vera) recently called the Balanced Scorecard Institute office in panic.<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-29011\" src=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Red-Flag-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" style=\"float: right; padding: 15px 0px 0px 15px;\" \/><\/p>\n<p>Vera:\u00a0 \u201cHello?\u00a0 I need those flags.\u00a0 Can you please overnight the flags to me?\u00a0 It\u2019s urgent!\u201d<\/p>\n<p>Us:\u00a0 \u201cExcuse me?\u00a0 I think you may have the wrong number?\u201d<\/p>\n<p>Vera:\u00a0 \u201cIsn\u2019t this the Balanced Scorecard Institute?\u201d<\/p>\n<p>Us:\u00a0 \u201cYes, ma\u2019am.\u00a0 But we don\u2019t sell flags.\u201d<\/p>\n<p>Vera:\u00a0 \u201cYes, you do.\u00a0 My boss said so.\u201d<\/p>\n<p>Us: \u201cUmmmmm\u2026.could you elaborate?\u201d<\/p>\n<p>Vera (in an exasperated tone):\u00a0 \u201cListen!\u00a0 My boss just announced that we are going to improve performance using a Balanced Scorecard.\u00a0 He sent us a memo that said each store is responsible for showing performance by using red, yellow and green flags.\u00a0 I\u2019m a store manager and I am being held RESPONSIBLE!\u00a0 I called the other store managers and nobody has the flags.\u00a0 We all need to order those flags NOW!\u00a0 You ARE the Balanced Scorecard Institute, are you not?!?\u201d<\/p>\n<p>I really am not sure we ever adequately explained to her that the \u201cflags\u201d are a term meaning a visual representation of the level of performance around a target value for a strategic objective or measure, with green generally indicating good performance, yellow generally indicating satisfactory performance, or red indicating poor performance.\u00a0 And I\u2019m pretty sure she thinks we are idiots for giving a complex response to a simple request to order some flags that she can wave.<\/p>\n<p><em>For the record, I am not making fun of the caller herself.\u00a0 She was an intelligent woman and obviously a dedicated worker.\u00a0 But she was dreadfully misinformed and the source of the misinformation is the point of this blog.<\/em><\/p>\n<p>My point is that her boss created angst and confusion in his organization by making an announcement with no explanation and no context.\u00a0 HE knows his strategy, HE knows how he wants to measure performance on it, HE created a balanced scorecard to do so (without teaching anyone what that means), and HE announced it to the world and then said \u201cYOU are responsible!\u201d<\/p>\n<p>Don\u2019t be that guy.<\/p>\n<p>Many bosses \/ executives \/ leaders are really smart.\u00a0 They have a well-thought out strategy in their heads and they can make the leap from planning to execution\u2026in their head.\u00a0 But they are better at internal conversation (in their own head) than they are at communicating with others.\u00a0\u00a0 If this sounds familiar, let us help you bridge the gap between what you say and what your employees hear.<br \/> I\u2019ve written another blog about this topic (<a href=\"https:\/\/balancedscorecard.org\/staging\/Blog\/TabId\/501\/ArtMID\/2701\/ArticleID\/1025\/Are-Strategic-%e2%80%9cLeaps-of-Logic%e2%80%9d-Leaving-You-Dazed-and-Confused.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Are Strategic Leaps of Logic Leaving You Dazed and Confused?<\/a>), because this problem comes up over and over again.<\/p>\n<p>Please <a href=\"https:\/\/balancedscorecard.org\/staging\/Contact\/tabid\/84\/Default.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">contact us <\/a>and let us help.<\/p>\n<p>Or to learn more about how to translate your strategy into something that is clear to communicate in a way that employees can understand and effectively contribute to, we invite you to explore <em><a href=\"https:\/\/balancedscorecard.org\/staging\/Shop\/ProductDetails\/tabid\/498\/ProductID\/1\/Default.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">The Institute Way:\u00a0 Simplify Strategic Planning &amp; Management with the Balanced Scorecard<\/a><\/em>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A very distraught woman (we\u2019ll refer to her as Vera) recently called the Balanced Scorecard Institute office in panic. Vera:\u00a0 \u201cHello?\u00a0 I need those flags.\u00a0 Can you please overnight the flags to me?\u00a0 It\u2019s urgent!\u201d Us:\u00a0 \u201cExcuse me?\u00a0 I think you may have the wrong number?\u201d Vera:\u00a0 \u201cIsn\u2019t this the Balanced Scorecard Institute?\u201d Us:\u00a0 \u201cYes, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[23],"class_list":["post-29010","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Don\u2019t Be THAT Guy! - Balanced Scorecard Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Don\u2019t Be THAT Guy!\" \/>\n<meta property=\"og:description\" content=\"A very distraught woman (we\u2019ll refer to her as Vera) recently called the Balanced Scorecard Institute office in panic. Vera:\u00a0 \u201cHello?\u00a0 I need those flags.\u00a0 Can you please overnight the flags to me?\u00a0 It\u2019s urgent!\u201d Us:\u00a0 \u201cExcuse me?\u00a0 I think you may have the wrong number?\u201d Vera:\u00a0 \u201cIsn\u2019t this the Balanced Scorecard Institute?\u201d Us:\u00a0 \u201cYes, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\" \/>\n<meta property=\"og:site_name\" content=\"Balanced Scorecard Institute\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/StrategyManagementGroup\/\" \/>\n<meta property=\"article:published_time\" content=\"2014-05-15T19:45:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-23T14:59:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Red-Flag-200x300.jpg\" \/>\n<meta name=\"author\" content=\"Gail Stout Perry\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BSCInstitute\" \/>\n<meta name=\"twitter:site\" content=\"@BSCInstitute\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gail Stout Perry\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\"},\"author\":{\"name\":\"Gail Stout Perry\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/#\/schema\/person\/6e8415065e96a3ae1c93662b3ff7e425\"},\"headline\":\"Don\u2019t Be THAT Guy!\",\"datePublished\":\"2014-05-15T19:45:39+00:00\",\"dateModified\":\"2022-08-23T14:59:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\"},\"wordCount\":550,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/#organization\"},\"image\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Red-Flag-200x300.jpg\",\"keywords\":[\"strategy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\",\"url\":\"https:\/\/balancedscorecard.org\/staging\/blog\/dont-be-that-guy\/\",\"name\":\"Don\u2019t Be THAT Guy! 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