{"id":29023,"date":"2013-11-07T15:53:52","date_gmt":"2013-11-07T21:53:52","guid":{"rendered":"https:\/\/balancedscorecard.org\/staging\/?p=29023"},"modified":"2017-11-30T15:55:23","modified_gmt":"2017-11-30T21:55:23","slug":"boots-on-the-ground-making-a-difference-in-kuwait","status":"publish","type":"post","link":"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/","title":{"rendered":"Boots on the Ground: Making a Difference in Kuwait"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243;][et_pb_row][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.0.89&#8243; background_layout=&#8221;light&#8221;]<\/p>\n<p>Dateline: CAMP ARIFJAN, Kuwait. First, let me acknowledge that for some inexplicable reason, my career has repeatedly veered into Department of Defense work and this little fact is extremely amusing to those who know that my idea of \u201croughing it\u201d means staying in less than a four-star hotel and, even worse, having to eat with plastic utensils and use paper napkins.\u00a0 Nonetheless, I and my high heels are frequently found traipsing across military bases.<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-29024 alignright\" src=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Army-girl-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" srcset=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Army-girl-200x300.jpg 200w, https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Army-girl.jpg 283w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>I was recently on yet another military base and had the opportunity to visit with a former Institute student \u2013 a U.S. Army Colonel.\u00a0 He had deployed to Kuwait just days after attending our Balanced Scorecard Boot Camp course in 2011.\u00a0 Upon arrival he found that the Army Contracting Command for which he was to be responsible was faced with tremendous challenges \u2013 from dealing with perceptions of corruption in the local supply chain to managing the extreme complexities of contracting for all of the products and services needed by the Army in such a challenging location.<\/p>\n<p>This particular command needed a rapid transformation in order to achieve his vision of \u201cbeing recognized by our customers as the best contracting office in the U.S. Army.\u201d\u00a0 &#8211;\u00a0 a bold vision considering the challenges that he and his team were facing.<\/p>\n<p>But before his tour of duty had ended, his contracting command had, indeed, received accolades and acknowledgement as being <strong><em>one of the best Army Contracting Commands anywhere in the world<\/em><\/strong>.<\/p>\n<p>How did he lead his Command to achieve this vision in such a short time period?\u00a0 He applied his new knowledge and developed a strategic balanced scorecard.<\/p>\n<p>A few \u201csecrets\u201d to the success of his scorecard implementation should sound familiar to students of <em>The Institute Way<\/em>:<\/p>\n<ul>\n<li><strong>Leadership Engagement<\/strong>:\u00a0Command &amp; staff meetings utilized statistics on a dashboard tool to provide a snapshot status of where the organization was in accomplishing the strategic plan objectives.<\/li>\n<li><strong>Incorporating the \u201cVoice of the Customer\u201d<\/strong>: The team regularly conducted customer satisfaction surveys to obtain feedback in order to sustain or improve the contracting processes within the command.<\/li>\n<li><strong>Alignment<\/strong>:\u00a0The command\u2019s managers embraced the strategic scorecard and used it for employee counseling and to track personnel contributions.<\/li>\n<\/ul>\n<p>Army Public Affairs subsequently featured the command\u2019s accomplishments \u2013 to learn more:\u00a0 <a href=\"http:\/\/www.army.mil\/article\/71433\">http:\/\/www.army.mil\/article\/71433<\/a><\/p>\n<p>To learn more about how to achieve transformational results for your organization or to read more stories of break-through success, we invite you to explore <em><a href=\"https:\/\/balancedscorecard.org\/staging\/Shop\/ProductDetails\/tabid\/498\/ProductID\/1\/Default.aspx\">The Institute Way:\u00a0 Simplify Strategic Planning &amp; Management with the Balanced Scorecard<\/a><\/em>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_row et_pb_row_0 et_pb_row_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> Dateline: CAMP ARIFJAN, Kuwait. First, let me acknowledge that for some inexplicable reason, my career has repeatedly veered into Department of Defense work and this little fact is extremely amusing to those who know that my idea of \u201croughing it\u201d means staying in less than a four-star hotel and, even worse, having to eat [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section bb_built=\"1\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text _builder_version=\"3.0.89\" \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[18,17,16,15],"class_list":["post-29023","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-alignment","tag-employee-engagement","tag-leadership","tag-strategy-execution"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Boots on the Ground: Making a Difference in Kuwait - Balanced Scorecard Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boots on the Ground: Making a Difference in Kuwait\" \/>\n<meta property=\"og:description\" content=\"Dateline: CAMP ARIFJAN, Kuwait. First, let me acknowledge that for some inexplicable reason, my career has repeatedly veered into Department of Defense work and this little fact is extremely amusing to those who know that my idea of \u201croughing it\u201d means staying in less than a four-star hotel and, even worse, having to eat [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\" \/>\n<meta property=\"og:site_name\" content=\"Balanced Scorecard Institute\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/StrategyManagementGroup\/\" \/>\n<meta property=\"article:published_time\" content=\"2013-11-07T21:53:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-11-30T21:55:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Army-girl-200x300.jpg\" \/>\n<meta name=\"author\" content=\"Gail Stout Perry\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BSCInstitute\" \/>\n<meta name=\"twitter:site\" content=\"@BSCInstitute\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gail Stout Perry\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\"},\"author\":{\"name\":\"Gail Stout Perry\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/#\/schema\/person\/6e8415065e96a3ae1c93662b3ff7e425\"},\"headline\":\"Boots on the Ground: Making a Difference in Kuwait\",\"datePublished\":\"2013-11-07T21:53:52+00:00\",\"dateModified\":\"2017-11-30T21:55:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\"},\"wordCount\":459,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/#organization\"},\"image\":{\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/balancedscorecard.org\/staging\/wp-content\/uploads\/2017\/11\/Army-girl-200x300.jpg\",\"keywords\":[\"alignment\",\"employee engagement\",\"leadership\",\"strategy execution\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\",\"url\":\"https:\/\/balancedscorecard.org\/staging\/blog\/boots-on-the-ground-making-a-difference-in-kuwait\/\",\"name\":\"Boots on the Ground: Making a Difference in Kuwait - 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