{"id":29040,"date":"2013-09-30T16:13:52","date_gmt":"2013-09-30T21:13:52","guid":{"rendered":"https:\/\/balancedscorecard.org\/staging\/?p=29040"},"modified":"2017-11-30T16:18:49","modified_gmt":"2017-11-30T22:18:49","slug":"ps-our-balanced-scorecard-saved-the-u-s-army-26-million","status":"publish","type":"post","link":"https:\/\/balancedscorecard.org\/staging\/blog\/ps-our-balanced-scorecard-saved-the-u-s-army-26-million\/","title":{"rendered":"PS: Our Balanced Scorecard Saved The U.S. Army $26 Million"},"content":{"rendered":"

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I was working with an Army command at \"\"Ft. Sam Houston this week and had invited a special guest – Scott Hencshel – to address the group regarding the organizational challenges of implementing a balanced scorecard system within Army.\u00a0 (Scott\u2019s command is also stationed at Ft. Sam Houston –\u00a0 Army Medical Department Center & School (AMEDDC&S), an Institute \u201cAward for Excellence<\/a>\u201d winner.)<\/p>\n

As Scott was wrapping up, someone asked a final question, \u201cWhat was the biggest benefit that AMEDDC&S realized after implementing its strategic balanced scorecard?\u201d\u00a0 Scott talked about alignment, focus, and data-driven decision making.\u00a0 Then as he was making his way to the door he turned back and said, \u201cOh yeah, we immediately saved the Army $26 million.\u201d<\/strong><\/p>\n

Say what?!?!<\/strong><\/p>\n

AMEDDC&S is where the U.S. Army educates and trains all of its medical personnel \u2013 over 27,000 soldiers. One of the strategic measures on AMEDD\u2019s balanced scorecard is \u201cattrition rates.\u201d\u00a0 Before the scorecard was implemented, it was commonly believed that discipline issues were the primary reason for soldiers not completing their training programs \u2013 because resolution of these discipline issues were what consumed everyone\u2019s time.\u00a0 Once the scorecard was implemented, attrition was measured more thoroughly and two discoveries were made:<\/p>\n

    \n
  1. Attrition was MUCH higher than originally thought.\u00a0 The traditional calculation was flawed and attrition was actually over 34%.\u00a0 That means 1\/3 of those entering the medical training programs would \u201cdrop-out\u201d thereby wasting the Army\u2019s investment in their training.<\/li>\n
  2. Academic performance, not discipline, was discovered to be the primary reason for attrition.<\/li>\n<\/ol>\n

    So as the scorecard team delved further, they looked for root causes of poor academic performance resulting in attrition incidents.\u00a0 They discovered that a major cause was a lack of communication between the Brigade leadership and the AMEDDC&S faculty.\u00a0 Students in the medical training program were being assigned Brigade duties that prevented them from having proper opportunities to study and prepare for classes and exams.\u00a0\u00a0 A prime example was students falling asleep during final exams due to having served Brigade guard duty the night before.<\/p>\n

    Once the communications issues were corrected, overall attrition rapidly dropped<\/strong> from 34% to below 20%…thereby saving the U.S. Army $26 million.<\/strong><\/p>\n

    PS:\u00a0 Did I mention that I have the best job in the world?!?\u00a0 It is extremely rewarding to hear about results like this.<\/p>\n

    For more examples of break-through performance, we invite you to read \u201cThe Institute Way: Simply Strategic Planning & Management with the Balanced Scorecard<\/em><\/a>.<\/a>\u201d<\/em><\/p>\n

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Sam Houston –\u00a0 Army Medical Department Center & […]<\/p>\n","protected":false},"author":5,"featured_media":29044,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[18,19,22,13],"class_list":["post-29040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-alignment","tag-analysis-reporting","tag-balanced-scorecard","tag-kpi-performance-measurement"],"yoast_head":"\nPS: Our Balanced Scorecard Saved The U.S. Army $26 Million - Balanced Scorecard Institute<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balancedscorecard.org\/staging\/blog\/ps-our-balanced-scorecard-saved-the-u-s-army-26-million\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PS: Our Balanced Scorecard Saved The U.S. Army $26 Million\" \/>\n<meta property=\"og:description\" content=\"I was working with an Army command at Ft. 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