by David Wilsey | Mar 25, 2021 | Blog, Uncategorized
I was talking with a client the other day about adding OKRs to their BSC system and she stopped me in mid-sentence. “Wait a minute,” she said with a skeptical smile. “Are OKRs just KPIs with a new name so that you consultants have something new to sell?” To her point,...
by Terry Sterling | Feb 25, 2021 | Blog, Uncategorized
“Why?”…a simple, three-letter word that a three-year old can utilize with unbelievable tenacity when not getting satisfactory answers. Merriam-Webster defines “why” as for what cause, reason, or purpose. The answers to “why?” range from simplistic, easy to...
by David Wilsey | Nov 30, 2020 | Blog, Uncategorized
Let’s say you are managing a large organization and your HR director comes to you with bad news. The total number of employees leaving the company has skyrocketed. They show you the chart to the right to indicate that the raw number of employees leaving last year was...
by David Wilsey | Aug 28, 2020 | Blog, Uncategorized
We welcomed a new puppy named Romeo to our home recently, having finally given in to the kids after about five years of pleading. While we are generally happy with the decision, late last night I stood outside in the rain watching the dog refuse to relieve himself and...
by David Wilsey | Jan 31, 2020 | Blog, Uncategorized
I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
