“Although we only implemented the balanced scorecard approach a couple of years ago, we have already seen improvements in our operations. The [Nine Steps to Success™] approach helps us focus on our ambitious goal to drastically increase the number of transplants we facilitate by 2015.”

Michael Boo, Chief Strategy Officer
National Marrow Donor Program

“We are very pleased with the help provided by the Institute. We are aiming for high revenue targets in a geographically diverse market, and the Institute helped us translate our strategy into something that employees can actually use.”

Laurent Auguste, President and CEO
Veolia Water Americas

“The Balanced Scorecard is a critical part of our strategy. It offers a framework for achieving our business goals, through clear, understandable metrics. It’s more than standard corporate-speak – it actually works!”

Jeff Levy, Executive Vice President, Business Systems
Veolia Water Americas

“We worked with BSI to begin our balanced scorecard process from scratch. Much of our success in implementing this approach is credited to Howard Rohm and his associates.  We couldn’t have done it without their detailed directions charting our course

Janet Harrison, Director of Strategic Planning
Susan G. Komen for the Cure

"We selected BSI to help us develop a strategic management system because they adapted a business process for use in government. Howard Rohm did an excellent job of getting our executives’ buy-in; he was able to address and ease their concerns, promote the process, and show them the possibilities and benefits of the balanced scorecard.”

Leslie Finter, Acting Manager – Planning
Passport Canada

“Fluor chose the Balanced Scorecard Institute based on their broad experience, their demonstration of the end result and the people we engaged with during the evaluation process. The process really bonded the team around our strategic intent. We do strategic planning every year, but this time we built a roadmap of how we will achieve our goals and how we will measure ourselves.”

Matt McSorley
Fluor Energy & Chemicals Group

“With the help and superior guidance of the Institute we have developed the Align Arapahoe Scorecard for the entire County Government, [which] will provide us with the information necessary to prioritize requests and provide funding where it can give us the most benefit toward achieving our long-term strategies and improving our organizational performance.”

David M. Schmit
Arapahoe County, Colorado

“The balanced scorecard fosters consistency in strategic planning and performance management throughout our organization. It provides us the framework for sustaining a disciplined and data-driven approach to decision making.”

John McGillicuddy, Former Assistant County Manager
Mecklenburg County, North Carolina

“We can't have great performance measures without a great strategy. Great performance measures are the feedback that guides us faster and more easily to where we want our organizations to be. A great strategy is clear, deliberate and focused. This is what 'Nine Steps to Success' creates.”

Stacey Barr
Performance Measurement Specialist