Articles and Videos
Measure What Matters to Improve Government Program and Service Effectiveness
This recorded webinar will show you a proven framework and tools for developing performance measures that matter and how a software solution can greatly improve government performance management that can be leveraged during budget formulation
Communicating Your Strategy: An Essential Guide
This whitepaper comprehensively outlines the 12 considerations you need for successful strategy communications planning.
Balanced Strategic Planning and Management for Mission-Driven Organization
This webinar will show why adopting a balanced approach to strategic planning and management, and decision making can improve results, build accountability, energize employees, and improve communications internally and externally to citizens and other stakeholders.
Using Balanced Scorecard with OKRs to Align, Execute and Adapt
This video discusses how to build on the Balanced Scorecard’s strength with Objectives and Key Results (OKRs) to create a culture of accountability and agility.
Overcoming Challenges Preventing Strategy Implementation
This video discusses challenges that prevent strategy implementation.
Improve Government Performance – Measure What Matters
Continuous Improvement Solutions
Nearly all businesses are motivated to improve customer & stakeholder’s satisfaction. By focusing on Continuous Improvement (CI), an organization can make huge strides in quality and delivery of products and/or services.
BSC-KPI-OKR: The Alphabet of Strategy Management
This webinar will help you understand how mastering these important strategy management tools might be the secret to your organization’s success.
Using Objectives and Key Results with Balanced Scorecard
BSC, OKRs, KPIs, MBO, SMART – don’t they all do the same thing? If you use one, but fear you are missing out on the benefits of one of the others, learn how to use these frameworks together to strategically align, execute and adapt in this recorded webinar.
Creating Strategic Alignment
This webinar will focus on strategic alignment and how it helps create an organization that is high-performing, agile, and growth-oriented.
Improving Strategic Performance with BSC and KPIs
This webinar will help you orient yourself with the latest thinking in strategy formulation, performance measurement, and strategy execution.
What is your “Strategic Management Maturity?”
This webinar will explain the various dimensions of strategic management and why they are important to your organization. You will also learn how to use that information to correct gaps in your strategic management performance.
Using Dashboards to Bring Strategy to Life
This webinar discusses how to effectively use dashboarding software as part of a performance management review meeting cadence.
Balanced Scorecard for Government
This informative webinar will focus on how to develop and use the balanced scorecard in mission driven organizations, including federal agencies, ministries, state and local government, and nonprofits.
The Art and Science of Strategy Execution
This webinar discusses the five strategy execution imperatives, challenges and issues standing in the way of successful strategy implementation, and actions you can take to become a more strategy-focused organization.
How Do You Plan for a Disruption Like THIS?!
This webinar takes the planning stages of our Nine Steps methodology (Steps 1-6) and re-frames them in the context of planning a response to a major disruption.
Strategic Project Management: Bridging The Gap Between Strategy And Project Management
Balanced Scorecard: What It Is and Why So Many Organizations Have One
This webinar shows the benefits of improved strategic planning and strategy execution using a Balanced Scorecard and how the system can be used to improve organization performance.
Using OKRs With Balanced Scorecard
By David Wilsey
This whitepaper will help you better understand OKRs (objectives and key results), the benefits and pitfalls of OKRs and how to use OKRs with the balanced scorecard.
Strategy Essentials for Project Managers
Strategy + Innovation
This webinar will provide valuable insights about these timely topics of performance management.
Build Your Organization's Strategic Project Management Capability
This webinar explores strategic project management and how aligning your project management efforts with strategy can help your organization achieve its strategic goals.
Top 5 Secrets to Build Strategy Alignment
This webinar reveals the top 5 secrets that can help your organization become strategically aligned.
9 Things We Wish We Had Known About KPIs
This recorded webinar shares 9 things the presenters wish they had understood about KPIs from the very beginning, instead of learning them thru mistakes, hard experience, and untangling KPI messes at numerous clients. They have a combined 50 years of performance management experience and they have the battle scars to show for it.
Is There Any Strategy in Your Company's Strategic Plan?
By Howard Rohm
This article discusses how a company can organize the strategic thinking and planning process and shares a few techniques to help you start a strategy focused journey.
What Makes Strategic Planning "Strategic?"
Given that most organizations today perform some level of strategic planning, the real question becomes, “How do we put the strategy back into strategic planning?” This whitepaper discusses five steps to take during a strategic planning effort.
Strategic Management for State and Local Government
By Howard Rohm
Find out how agencies can improve performance and service with a modern strategic management approach in this Q&A.
A Peek Behind the Curtain: How Do Successful Companies Innovate?
Featured in Texas CEO magazine. Reposted with Permission.
By Gail Stout Perry
The topic of innovation can be daunting, filled with vague terminology and mysterious processes. How does an organization innovate? How does one create a culture of innovation? And how does one guard against or create disruptive innovation? And what does even mean?
The Road To ERM: Using the Balanced Scorecard to Implement Enterprise Risk Management.
Originally Appeared in Public Risk, by the Public Risk Management Association. Reposted with Permission.
By Elizabeth Cooper
The balanced scorecard provides a structure that may help public risk managers travel down the path to ERM with fewer bumps and maybe just a little bit faster.
It’s All Connected: From Innovation to Mission/Vision
Presented by Gail Stout Perry
Learn how municipal governments are using a single solution – the balanced scorecard framework – to not only successfully deal with seemingly disconnected top issues, priorities and concerns, but to also achieve award -winning results.
Align the Organization: People, Purpose & Performance
By Howard Rohm & David Jalili
True alignment occurs when an organization’s strategy is turned into action at the business and support unit level, and then into action at the employee level for individual employees and teams of employees.
A Kite with a Broken String - The Balanced Scorecard
How do executives expect to realize their strategic objectives if all they look at is financial results? Any strategic measurement system that fails to start with a strategy map and/or reports measures in isolation is like a kite without a string. There is no controlling.
Measuring Strategy Execution
This webinar will provide the knowledge and insight to understand how KPIs can help drive organizational results and aid decision-making.
The Top 8 Strategic Management Horror Stories and How to Avoid Them
This fun and informative webinar featuring a countdown of the top 8 reasons scorecards fail. This free webinar is based on true, bone-chilling stories and will include a discussion of root causes as well as methods for preventing or overcoming similar challenges in your own organization.
Customer Value Proposition –The Basis of an Organization’s Strategy
A common challenge for organizations is knowing when and how to shift the emphasis of their value proposition at different stages of their product or industry life cycles. Successful organizations consciously factor the need to adapt their strategy over time.
Strategic Themes - How Are They Used and WHY?
Strategic Themes are essential elements that form the foundation for a balanced scorecard. However, once the scorecard is built, the fundamental role they play is not always clear to the naked eye.
Themes of Confusion
Many practitioners find it difficult to teach their employees what a strategic theme is. Read this article to see how gorillas and Phil Collins can help.
Build Innovation Into Your Strategy
Innovation can include both paradigm-busting breakthroughs and incremental improvements in existing products or services. Read more to see how an organization can articulate, align, and communicate how innovation fits into its overall strategy.
Evaluation of a BSC System and its Implementation
How to Measure Innovation
This article addresses how to measure difficult concepts such as innovation.
The Ultimate Balanced Scorecard Sports Metaphor
So exactly how is the balanced scorecard like Joe Montana throwing to Dwight Clark to win the Super Bowl?
Linking Sustainability to Corporate Strategy
A balanced scorecard system aligned with principles of the “Triple Bottom Line” offers a way to accomplish social and environmental goals while integrating them with financial performance and competitive advantage.
Evidence of a Mature Scorecard: The Power of Alignment!
While talking to a reservationlist whose job it is to answer phones and book local flights, it was suddenly clear that this person was clearly attuned to the big-picture strategy and performance of not only her organization, but of her government.
The Strategic Management Maturity Model™
Strategy-Based Balanced Scorecards for Technology Companies
The Balanced Scorecard as a Technology Company’s Strategic Planning and Management System.
Any Strategy in Your Strategic Plan?
By Howard Rohm
Is your strategic plan devoid of strategy?
A Balancing Act
A seminal article about how to implement a Balanced Scorecard.
Sustaining New Directions
By Howard Rohm & Larry Halbach
A sequel to a Balancing Act about how to implement and sustain a balanced scorecard.
Using the Balanced Scorecard to Align Your Organization
Balanced scorecards, when developed as strategic planning and management systems, can help align an organization behind a shared vision of success.
Improve Your Performance "News"
Thanks to Facebook, Twitter and breaking news email alerts, employees know that a vague acquaintance ate corn flakes for breakfast and the stock market crashed 5 minutes ago, but have no idea how their organization is performing towards its strategic goals.
Scorecard Driving Strategy at Veolia Water North America
With a new CEO and ambitious revenue goals, Veolia NA first successfully implemented a balanced scorecard and then integrated the scorecard deeper into its organization using an e-learning tool.
Award for Excellence: AMEDD Finds Direction
The Army Surgeon General and Commander of the US Army Medical Command champion used the balanced scorecard as “the principal tool by which they improve operational and fiscal effectiveness and better meet the needs of patients and stakeholders.”
Success Story: NMDP Turning Vision into Action
The strategic planning effort at the National Marrow Donor Program®/Be the Match®, dubbed Vision into Action, has driven creative thinking around how to improve efficiencies and cost effectiveness and get people thinking about how they could double transplant volumes within five years!
Award for Excellence - Mecklenburg County North Carolina
Make Performance Improvement Strategic
Have you ever wondered if your performance improvement interventions are aligned with corporate strategy?
Improving Government Performance
Do your government leaders have a clear strategy? Is that strategy communicated with clarity? Do you have a disciplined way of prioritizing between competing programs and services under tighter and more stringent budgets?
Putting Out Fires (Literally) with a Balanced Scorecard
What is a Balanced Scorecard?
What Should You STOP Doing?
With the economy still in “transition,” many executives are cautiously thinking about strategies to recover, recapture and rebuild. But are those re-ignited initiatives the right investments today? What should you be doing? Or, just as important – what should you stop doing?
What Should Your Company Measure Besides Financial Results?
By Will Kaydos
Most people don’t recognize that performance measurement lies at the heart of the improvements we humans have made in our standard of living in the past few centuries.
The Deming Cycle
W. Edwards Deming in the 1950’s proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements.
A Process Improvement Archive
Ever wondered what Affinity Diagraming, Cause-and-Effect Diagrams, Pareto Charts and Flowcharts are all about?
Survey Development Primer
Many times balanced scorecard measures depends on data collected by surveys. This article includes excerpts from authorities on survey design and survey methods, providing some of the basic principles used to develop a survey for supporting the balanced scorecard.
Much like the time that Babe Ruth supposedly called a shot in the 1932 World Series, Target Setting is a bold activity. This blog investigates various considerations when setting targets.
Measurement is hard enough when things are “normal”. How do you measure impact when things keep changing?
Some organizations lose momentum once the plan is in place. This simple review meeting schedule can make all the difference.
I just ate 56 grams of bread. Did I eat too much? There is value in keeping your unit of measure intuitive.
Strategic alignment can be improved with two simple actions: 1) regularly assessing goal alignment, and 2) training front-line supervisors on strategic alignment.
Indirect (or proxy) measurements can be useful in some cases. A good example of an indirect measure is currently being used to cheat at the game Wordle.
This one simple exercise to test (or spot check) your current strategy while you build it ensures it is at the right strategic altitude and is balanced.
Four lessons on how chess can improve strategy execution.
This blog discusses common problems encountered with strategy execution, each with typical causes and potential solutions.
Many organizations have strategy and process improvement teams working in siloes, both trying to move the organization forward in different ways. By aligning them to work together, there will be a better chance of improving objective performance.
Contact us to find out how we can help your organization focus on strategy and improve performance.