OKR, KPI and BSC: What is the Difference?

OKR, KPI and BSC: What is the Difference?

I was talking with a client the other day about adding OKRs to their BSC system and she stopped me in mid-sentence. “Wait a minute,” she said with a skeptical smile. “Are OKRs just KPIs with a new name so that you consultants have something new to sell?” To her point,...
KPI Development: When to Use Ratios

KPI Development: When to Use Ratios

Let’s say you are managing a large organization and your HR director comes to you with bad news. The total number of employees leaving the company has skyrocketed. They show you the chart to the right to indicate that the raw number of employees leaving last year was...
4 Ways Your KPIs Remind Me of Our New Puppy

4 Ways Your KPIs Remind Me of Our New Puppy

We welcomed a new puppy named Romeo to our home recently, having finally given in to the kids after about five years of pleading. While we are generally happy with the decision, late last night I stood outside in the rain watching the dog refuse to relieve himself and...
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