“Why?”…a simple, three-letter word that a three-year old can utilize with unbelievable tenacity when not getting satisfactory answers. Merriam-Webster defines “why” as for what cause, reason, or purpose. The answers to “why?” range from simplistic, easy to...
I had a distressing phone conversation earlier this week. A former client called to say they were at a decision-point. They were trying to decide if they wanted to keep using their balanced scorecard system or not. He went on to say, “to be quite honest, the...
