The “Formula” for KPI Success

The “Formula” for KPI Success

I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
Dear Abby-Gail: How Much is Too Much?

Dear Abby-Gail: How Much is Too Much?

There has been a lot of interest in my recent blog post:  “Balanced Scorecard Gone Bad: What’s that Funky Smell?”  Several people have posted comments and questions in various forums, but one in particular deserves special attention. From Gary: I believe a key point...
Skinny Jeans and the New Math

Skinny Jeans and the New Math

I am an engineer by training and a math geek at heart.  So articles about girls and math catch my eye.  Did you know that researchers agree that one’s ability to excel at math and science is as much about attitude as it is about “natural gifts” or gender?  This...
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