by David Wilsey | Jan 31, 2020 | Blog, Uncategorized
I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
by Gail Stout Perry | Oct 29, 2013 | Uncategorized
There has been a lot of interest in my recent blog post: “Balanced Scorecard Gone Bad: What’s that Funky Smell?” Several people have posted comments and questions in various forums, but one in particular deserves special attention. From Gary: I believe a key point...
by Gail Stout Perry | Oct 9, 2013 | Uncategorized
I am an engineer by training and a math geek at heart. So articles about girls and math catch my eye. Did you know that researchers agree that one’s ability to excel at math and science is as much about attitude as it is about “natural gifts” or gender? This...
by Gail Stout Perry | Sep 30, 2013 | Uncategorized
I was working with an Army command at Ft. Sam Houston this week and had invited a special guest – Scott Hencshel – to address the group regarding the organizational challenges of implementing a balanced scorecard system within Army. (Scott’s command is...
