Strategy Lessons

Balanced Scorecard Solutions

About the Balanced Scorecard

The balanced scorecard is a strategic planning and management system used by organizations to communicate and align around strategy, prioritize, and measure performance. The name “balanced scorecard” comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more “balanced” view of performance. Business, government, and nonprofit organizations worldwide use the balanced scorecard system to:

  • Break down intangible strategic vision into specific, actionable steps
  • Get everyone focused on strategy
  • Choose measures that help you achieve tangible results


Balanced Scorecard Training and Certification Programs

We offer Balanced Scorecard Professional Certifications through our association with The George Washington University Center for Excellence in Public Leadership, part of the College of Professional Studies. BSI courses are taught by highly-experienced facilitating consultants familiar with all types of organizations.

Participants in the programs learn comprehensive approaches to strategic planning and management, including BSI’s award winning Nine Steps to Success™ methodology for building and implementing balanced scorecard systems. 

Balanced Scorecard Consultation

Our consulting services are tailored to each client’s unique needs to help you:

  • Develop a balanced strategic plan and scorecard that will deliver results
  • Develop meaningful performance measures / KPIs
  • Align work with strategy
  • Create a strategic plan as part of an annual cycle

Our facilitation approach builds off our Nine Steps to Success framework, which is a disciplined, practical, and tested approach to developing a strategic planning and management system based on the balanced scorecard. We adapt the framework to reflect the client’s unique needs and schedule, but training is always an integral part of the framework, as is change management, and problem solving. Emphasis is placed on “teaching clients to fish, not handing them a fish”, so the scorecard system can be sustained after our consultants leave. The system components are developed by your team during a series of facilitated workshops that are designed to be high energy and focused on specific deliverables.

Learn about our QuickStart™ balanced scorecard services where you can develop an initial draft of your strategy and scorecard system in about a week.


Balanced Scorecard Solutions
Coach Consult
Informa Connect
Strategy Plus

Need help with Balanced Scorecard implementation?

“The balanced scorecard is a critical part of our strategy. It offers a framework for achieving our business goals through clear, understandable metrics. It’s more than standard corporate-speak – it actually works!”

Jeff Levy

Veolia Water North America

“The BSP Certification Boot Camp was on enriching learning experience. The case studies and peer interactions helped to turn theory into practice.”
David Branch

Director of Business Performance, Constellation Energy

“Finally, a comprehensive approach that makes sense and ties all of our tools together.”
Todd Moon

Chief Operations Service, Alcohol & Tobacco Tax & Trade Bureau

“The balanced scorecard fosters consistency in strategic planning and performance management throughout our organization. It provides us the framework for sustaining a disciplined and data-driven approach to decision making.”

John McGillicuddy

Mecklenburg County, North Carolina

“Although we only implemented the balanced scorecard approach a couple of years ago, we have already seen improvements in our operations. The [Nine Steps to Success™] approach helps us focus on our ambitious goal to drastically increase the number of transplants we facilitate by 2015.”
Michael Boo

Chief Strategy Officer, National Marrow Donor Program®/Be The Match Registry®

“The BSI Certification goes far beyond studying the theory & history of a balanced scorecard management system. This course gives individuals the tools necessary to build, implement, and manage a comprehensive tier 1-3 scorecard at their own organizations. The knowledge & skills gained are successful combination of theoretical & practical application that empower students to facilitate construction of this scorecard from the ground up.”

Sheila Blackburn

Manager Corporate Performance, Mission Essential Personnel

The Institute Way

Contact us to find out how we can help your organization focus on strategy and improve performance.

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