In April 2021, the Federal Reserve Board released a report on the impact of COVID-19 on American businesses during 2020. Data from recent years show approximately 600,000 businesses, equating to about 8.5% of all businesses, close permanently every year. In 2020,...
A culture of continuous improvement (CI) is not easy to attain, but once in place, results in an organization that is steadily improving its performance over time. The key to CI success? Defining what it means, socializing it, and getting all stakeholders to...
Top-level organizational strategies that arenot cascaded down through the various levels of the organization are just that: top-level organization strategies. Buy-in and support for the top-level strategy will be weak unless middle managers are empowered to provide...
I was talking with a client the other day about adding OKRs to their BSC system and she stopped me in mid-sentence. “Wait a minute,” she said with a skeptical smile. “Are OKRs just KPIs with a new name so that you consultants have something new to sell?” To her point,...
“Why?”…a simple, three-letter word that a three-year old can utilize with unbelievable tenacity when not getting satisfactory answers. Merriam-Webster defines “why” as for what cause, reason, or purpose. The answers to “why?” range from simplistic, easy to...
On the search for something unique, you stumble across a delicious-looking, aromatic delicacy sitting atop the counter in the employee breakroom. You look around and cannot believe your luck. You are all alone. No one else has yet stumbled upon this remarkable...
