by Gail Stout Perry | Oct 28, 2014 | Uncategorized
A rarely-used Major League Baseball backup player who spent the entire game (and most of the season) on the bench made a game-winning play…from the bench. Yes, you read that correctly. It wasn’t a highly paid player on the field. The game was won by someone sitting...
by Howard Rohm | Jul 16, 2014 | Uncategorized
Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who...
by David Wilsey | Jun 29, 2014 | Uncategorized
I used to work on a research team for a company that produced an operational risk software product. I always found it interesting how different members of the same team answered an important question: what do you do? Here is the way Person A and Person B responded:...
by David Wilsey | May 23, 2014 | Uncategorized
My business intelligence (BI) and analytics software salesman friend said something interesting to me the other day over lunch. He said, “I don’t sell software, I sell gym memberships. When someone joins a gym they are not really buying the membership. They are...
by Gail Stout Perry | May 15, 2014 | Uncategorized
A very distraught woman (we’ll refer to her as Vera) recently called the Balanced Scorecard Institute office in panic. Vera: “Hello? I need those flags. Can you please overnight the flags to me? It’s urgent!” Us: “Excuse me? I think you may have the wrong...
