Blue Apples & Other Special Projects

Blue Apples & Other Special Projects

How do you deal with an initiative (project) that is a forceful executive’s favorite idea, or, even worse, is something that your organization has spent years to develop BUT is not aligned to your strategy?  Yikes! I was teaching a class in Atlanta last week and one...
The Strategic Planning Wheel of Doom

The Strategic Planning Wheel of Doom

I talked to a student from one of our classes over a year after the class to see how things were going, and she told me a long story about how they were still debating the exact wording of objective number 9.  I asked her if they had reached their targets on any key...

The Trouble with “Change Management”

A few years ago I was facilitating a post-merger integration process for an expanding publicly-traded utility company that had bought a smaller, rural utility in order to expand its territory. The parent company had a balanced scorecard, and we created an aligned...

How the Mighty Have Fallen

A few months ago, we got a call from a company asking for help with their balanced scorecard – something that happens every day.  What was surprising was that the company was one that was a former winner of the Balanced Scorecard Hall of Fame, and one that I had...

How Can They All Be Our Customers?

Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee health care...
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