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What I Learned About KPIs from My Six-Year-Old
I arrived to pick up my daughter on the last day of art camp just in time for program evaluations. Since we at the Balanced Scorecard Institute (BSI) use evaluation data for course improvement, I was intrigued to watch a room full of six- to nine-year-olds...
How Did I Get an MBA Without Learning This?
Most MBA programs pride themselves as being the ”practical” degree that will best prepare its students for any number of management roles. And I have to admit that I can point to that degree as a true turning point in my career. But it wasn’t until I became a Balanced...
Broken Linkages: Are you SURE you are Executing Strategy?
I recently had a conversation with an organization’s board member who said, “I’m so frustrated. We have a balanced scorecard but I don’t see how the things the management team is measuring or executing are linked to our strategy. I don’t see the connections. Our...
The Ultimate KPI Cheat Sheet
We’ve received a lot of interest in our new KPI Certification Program. In fact, one woman said she couldn’t wait until the first scheduled program offering. She also wanted to know if we had a handy list of the most important principles – she wanted a...
CEO Epic Fail: Have a Blueprint BEFORE You Swing the Hammer
Have you ever noticed how a newly hired CEO often starts his/her tenure with a BANG! Making all sorts of immediate changes – whether it’s replacing the entire leadership team, reorganizing, initiating a major acquisition or spinning off a business unit? One thing...
Visionary Leaders: What’s Their Secret?
An executive once asked me a question that launched me on a 4-year quest for an answer. We were discussing examples of visionary leaders who led their organizations to great heights. He looked at me with desperation in his eyes and said, “HOW do visionary leaders...
Wandering in Circles: The Shocking Truth about How Some Companies Choose Their Strategy
I received a text message from a friend today: “My brother-in-law needs to build a balanced scorecard. Where can he find examples?” ~Sigh~ That is like asking me, “My brother-in-law needs to get from New York to Texas. Where can he find any old Google...
3 Tips for Shark Tank: Would YOUR Business Attract a Shark?
I love to watch Shark Tank and I’ve been known to purchase a product that the Sharks reject. So, what was the problem? Why don’t the Sharks bite on a good product? Because it’s not about the product. It’s about the business. I’ve observed business owners make the...
How a Benchwarmer Won the Game
A rarely-used Major League Baseball backup player who spent the entire game (and most of the season) on the bench made a game-winning play…from the bench. Yes, you read that correctly. It wasn’t a highly paid player on the field. The game was won by someone sitting...
Gaming the System at the VA
Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who...