Key Performance Indicator (KPI) Solutions

Align Metrics with What Matters Most

KPIs should drive performance—not confusion. If your organization is tracking too many metrics, unclear goals, or KPIs that don’t reflect real impact, you’re not alone. The Balanced Scorecard Institute helps you define, refine, and implement KPIs that align with strategy and deliver meaningful results.

What Are KPIs and Why Do They Matter?

Key Performance Indicators (KPIs) are measurable values that track progress toward objectives. When done right, KPIs provide clear visibility into performance and help leaders make better, faster decisions.

But too often, organizations struggle with:

• Measuring what’s easy, not what’s important
• Misaligned or conflicting metrics
• Information overload with no insight
• Lack of accountability and unclear ownership

We solve that.

Our KPI Solutions Help You:

• Define meaningful KPIs aligned with strategy, mission, and desired outcomes
• Improve focus by eliminating redundant or low-value measures
• Build ownership and accountability through clear metric governance
• Drive results by connecting day-to-day activity to big-picture goals
• Tell a performance story with clear, actionable dashboards and reports

How We Work with You

Our KPI solutions are tailored to your organization’s needs. Whether you need expert guidance, training, or full facilitation, we can support you in the following ways:

KPI Development Consulting: Collaborate with our experts to build or refine a KPI framework that aligns with your strategy and drives real performance improvement.

KPI Training & Certification: Equip your team with the skills and tools to design and implement KPIs that matter. Our KPI Professional Certification program is internationally recognized, while shorter KPI Essentials programs provide introductory exposure.

KPI Assessment & Optimization: Already have KPIs? We’ll evaluate their effectiveness, identify gaps, and help you streamline for impact.

Custom Workshops & Coaching: From executive sessions to team-based training, we customize experiences to help embed performance thinking across your organization.

KPI Training and Certification Programs

The Key Performance Indicator (KPI) Professional Certifications are offered by the Balanced Scorecard Institute (BSI) in collaboration with The George Washington University Center for Excellence in Public Leadership (GW CEPL), part of the College of Professional Studies. These courses are led by BSI’s highly experienced facilitating consultants, who bring expertise from a wide range of organizational settings.

BSI has been a leader in this field for over two decades, certifying professionals since 2006 and training practitioners in KPI development, balanced scorecard implementation, and strategic management. 

KPI Consultation

Our consulting services are tailored to each client’s unique needs to help you:

• Develop meaningful KPIs
• Evaluate and improve existing KPIs
• Ensure objectives and KPIs are aligned with strategy or operational goals
• Design reports for data-driven decision making

KPI consulting services are designed to provide you with the confidence that your KPI, Dashboard, Balanced Scorecard, or Strategy Execution implementation will be a success. Our facilitation approach builds off the measurement elements of the Nine Steps to Success™ framework, which is a disciplined, practical, and tested approach to developing a performance management system. We adapt the framework to reflect the client’s unique needs and schedule, but training is always an integral part of the framework, as is change management, and problem solving. Emphasis is placed on “teaching clients to fish, not handing them a fish”, so the scorecard system can be sustained after our consultants leave. The measurements are developed by your team during a series of facilitated workshops that are designed to be high energy and focused on specific deliverables.

Learn about our QuickStart™ KPI services so you can establish the structure and discipline needed to develop the initial draft of your KPI system in about a week.