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Wandering in Circles: The Shocking Truth about How Some Companies Choose Their Strategy
I received a text message from a friend today: “My brother-in-law needs to build a balanced scorecard. Where can he find examples?” ~Sigh~ That is like asking me, “My brother-in-law needs to get from New York to Texas. Where can he find any old Google...
3 Tips for Shark Tank: Would YOUR Business Attract a Shark?
I love to watch Shark Tank and I’ve been known to purchase a product that the Sharks reject. So, what was the problem? Why don’t the Sharks bite on a good product? Because it’s not about the product. It’s about the business. I’ve observed business owners make the...
How a Benchwarmer Won the Game
A rarely-used Major League Baseball backup player who spent the entire game (and most of the season) on the bench made a game-winning play…from the bench. Yes, you read that correctly. It wasn’t a highly paid player on the field. The game was won by someone sitting...
Gaming the System at the VA
Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who...
Identify Strategic Thinking with One Simple Question
I used to work on a research team for a company that produced an operational risk software product. I always found it interesting how different members of the same team answered an important question: what do you do? Here is the way Person A and Person B...
4 Reasons Business Intelligence Systems are Like an (Unused) Gym Membership
My business intelligence (BI) and analytics software salesman friend said something interesting to me the other day over lunch. He said, “I don't sell software, I sell gym memberships. When someone joins a gym they are not really buying the membership....
Don’t Be THAT Guy!
A very distraught woman (we’ll refer to her as Vera) recently called the Balanced Scorecard Institute office in panic. Vera: “Hello? I need those flags. Can you please overnight the flags to me? It’s urgent!” Us: “Excuse me? I think you may have the wrong...
The “Words with Friends” Strategy Disruption
Umiaq is defined as a large open Inuit or Eskimo boat made of skins stretched on a wooden frame, usually propelled by paddles. I looked it up only because my Words with Friends opponent just played that word. There are several possible explanations for...
In Search of the Canadian Hippo
During the years we lived in Canada, my family became fond of Canadian Heritage Moments. These were sixty-second vignettes that depicted formative moments in Canadian history. One of my favorites has the intrepid French explorer Jacques Cartier arriving in the valley...
“Fight” of the Bumblebee
Have you heard the common legend that scientists have proven that bumblebees, in terms of aerodynamics, can’t fly? This is a myth that came about because about eighty years ago an aerodynamicist made this statement based on an assumption that the bees’ wings were a...
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