Course Benefits
As a participant, you will benefit by learning how:

• Key concepts of the balanced scorecard work together
• A balanced scorecard can be used to improve organizational performance
• To assist in the development of strategic objectives, meaningful performance measures and targets
• To help your team successfully build a balanced scorecard system
• To anticipate challenges and prepare solutions for a more effective implementation
• To engage leaders and employees in the planning process
• Other organizations have used the balanced scorecard for continual improvement
• To summarize all elements of a balanced scorecards

Day One

• Balanced Scorecard Overview
• Basic concepts of performance management and measurement
• The Balance Scorecard Institute’s Nine Steps to Success™ framework for strategic planning and management
• Step One: Assessment
• Step Two: Strategy
  • Application Exercise: Identify Perspectives, Strategic Themes, and Strategic Results
• Step Three: Strategic Objectives
  • Application Exercise: Develop and refine Strategic Objectives

Day Two

• Step Four: Strategy Map
  • Application Exercise: Create a Theme Strategy Map
• Step Five: Performance Measures
  • Application Exercise: Develop Performance Measures
• Step Six: Strategic Initiatives
  • Application Exercise: Identify candidates for Strategic Initiatives
• Step Seven: Performance Analysis
• Step Eight: Alignment
  • Application Exercise: Cascade Tier 1 elements to Tier 2 and Tier 3
• Step Nine: Evaluation
  • Application Exercise: Summarize all elements into a Balanced Scorecard
• Summary and Next Steps

• “The BSI Certification goes far beyond studying the theory & history of a balanced scorecard management system. This course gives individuals the tools necessary to build, implement, and manage a comprehensive tier 1-3 scorecard at their own organizations. The knowledge & skills gained are successful combination of theoretical & practical application that empower students to facilitate construction of this scorecard from the ground up” – Shella Blackburn, Manager Corporate Performance, Mission Essential Personnel.
• “The BSP Certification Boot Camp was on enriching learning experience. The case studies and peer interactions helped to turn theory into practice.” – David Branch, Director of Business Performance, Constellation Energy.
• “This course converted me from a skeptic into a believer” – Thedora Borissov, Manager, Performance and Measurement, BC Oil and Gas Commission.
• “I will be sending more of my staff to this [BSP Certification] course” –Steve Jonnes, FBI, Unit Chief – Performance Analysis Unit.
• “Best professional course I’ve ever taken! The demands are endless” — Earnest K. Kiano, Deputy Manager, Kenya Power & Lighting Company.
• “Finally, a comprehensive approach that makes sense and ties all of our tools together”, Todd Moon, Alcohol & Tobacco Tax & Trade Bureau, Chief Operations Service.
• “Although we only implemented the balanced scorecard approach a couple of years ago, we have already seen improvements in our operations. The [Nine Steps to Success™] approach helps us focus on our ambitious goal to drastically increase the number of transplants we facilitate by 2015.” – Michael Boo, Chief Strategy Officer, National Marrow Donor Program.
• “Change is easy. Transition is more difficult—Balanced Scorecard Institute showed us not only how to change the organization-but more importantly how to manage the change process effectively.” Joe Cernero, Professional Development Manager, Choctaw Nation of Oklahoma.
• “We are very pleased with the help provided by the Institute. We are aiming for high revenue targets in a geographically diverse market, and the Institute helped us translate our strategy into something that employees can actually use.” – Laurent Auguste, President and CEO, Veolia Water Americas.