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What is a Balanced Scorecard?

What is a Balanced Scorecard?

The balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. More...
What Should You STOP Doing?

What Should You STOP Doing?

By Gregg FellowsWith the economy still in “transition,” many executives are cautiously thinking about strategies to recover, recapture and rebuild. But are those re-ignited initiatives the right investments today? What should you be doing? Or, just as important – what...
The Deming Cycle

The Deming Cycle

By Paul ArvesonW. Edwards Deming in the 1950’s proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. Read More
Survey Development Primer

Survey Development Primer

Compiled by Paul Arveson Many times balanced scorecard measures depends on data collected by surveys. This article includes excerpts from authorities on survey design and survey methods, providing some of the basic principles used to develop a survey for supporting...
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