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The Ultimate Fantasy
High School Football, College Football and Pro Football still don’t scratch the itch. Are you familiar with Fantasy Football? Football Season in Texas is well underway yet even with football everywhere you turn, there are a lot of people who are just as excited...
Garth Brooks and the Music Industry’s Performance Measurement Problem
The rock music industry in 1991 was in transition. The glam-rock and new wave music of the eighties was out and the industry had not yet settled on alternative rock and grunge as the iconic sound of the decade. And most shockingly, after almost forty years of fans...
Skinny Jeans and the New Math
I am an engineer by training and a math geek at heart. So articles about girls and math catch my eye. Did you know that researchers agree that one’s ability to excel at math and science is as much about attitude as it is about “natural gifts” or gender? This...
How the Mighty Have Fallen
A few months ago, we got a call from a company asking for help with their balanced scorecard – something that happens every day. What was surprising was that the company was one that was a former winner of the Balanced Scorecard Hall of Fame, and one that...
How Can They All Be Our Customers?
Twenty-three people were waiting for the workshop to begin. The job at hand was to facilitate key managers, analysts, and program advisors through a strategic thinking process and formulate a new strategy. The organization was a four-hundred employee...
The Post-Retreat Strategic Planning Letdown
On the radio the other day there was mountain climber that shared her experience standing atop Mount Everest. She said that while standing on that summit she was surprised to find that rather than revel in her achievement and enjoy the view that so...
PS: Our Balanced Scorecard Saved The U.S. Army $26 Million
I was working with an Army command at Ft. Sam Houston this week and had invited a special guest - Scott Hencshel - to address the group regarding the organizational challenges of implementing a balanced scorecard system within Army. (Scott’s command is...
Navigating with the Fuel Indicator
Has it ever dawned on you that you think you are headed in the right direction only to discover that you are using the wrong measure to inform your decisions? It feels a bit like navigating a truck using the fuel gauge instead of the GPS. It was a lesson that I...
Bringing Innovation Down to Earth
Years ago, I worked for a Big 5 consulting firm and did a lot of strategic planning projects. In one case I remember we facilitated four three-day workshops with the top 25 executives in a government-owned power generation company in Canada. We went through a pretty...
Balanced Scorecard Gone Bad – What’s that Funky Smell?
I had a distressing phone conversation earlier this week. A former client called to say they were at a decision-point. They were trying to decide if they wanted to keep using their balanced scorecard system or not. He went on to say, “to be quite honest,...
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