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Visionary Leaders: What’s Their Secret?

Visionary Leaders: What’s Their Secret?

An executive once asked me a question that launched me on a 4-year quest for an answer.  We were discussing examples of visionary leaders who led their organizations to great heights.  He looked at me with desperation in his eyes and said, “HOW do visionary leaders...
How a Benchwarmer Won the Game

How a Benchwarmer Won the Game

A rarely-used Major League Baseball backup player who spent the entire game (and most of the season) on the bench made a game-winning play…from the bench.  Yes, you read that correctly. It wasn’t a highly paid player on the field.  The game was won by someone sitting...
Gaming the System at the VA

Gaming the System at the VA

Imagine you take your car to the car dealer to get serviced. Before you give your car to the service manager you see the following performance statistics posted on the wall: Average time to wait for an appointment after requesting one—27 days Number of people who...
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