The “Formula” for KPI Success

The “Formula” for KPI Success

I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
Are You Holding Employees Accountable?

Are You Holding Employees Accountable?

One of the key elements of effective leadership centers around relationships.  It is about knowing how to get the optimum performance from the people you interact with and are responsible for, whether at work, in your community or at home.  It is being able to gain...