Gold-plating the Deliverables

Most project managers want to placate the customer. However, there are limits as to how far the project manager should go. Gold-plating the deliverables after the scope has been agreed to can be very costly. In addition, the customer might be led to believe that they can get these gold-plated “add-ons” for free on future projects because the new standard had been set. Do not fall into this habit as it will inevitably will come back to haunt you.

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Wes Balakian is a Senior Associate with over 30 years’ experience in the business management field as a project management consultant, trainer, author and technologist. He also authored Harnessing the Power of Project Management, and five other published books on project management.

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