by David Wilsey | Aug 28, 2020 | Blog, Uncategorized
We welcomed a new puppy named Romeo to our home recently, having finally given in to the kids after about five years of pleading. While we are generally happy with the decision, late last night I stood outside in the rain watching the dog refuse to relieve himself and...
by David Wilsey | Jan 31, 2020 | Blog, Uncategorized
I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
by Gail Stout Perry | Oct 15, 2018 | Uncategorized
KPIs Are Essential (But Know Your Audience) I wanted to sink into the conference room floor. I was so embarrassed and was convinced that I must have just asked the stupidest question in the world. To this day, I cringe at the memory of standing there, in front of the...
by Terry Sterling | Aug 29, 2018 | Uncategorized
Welcome to a miserably hot, sweltering day at Yankee Stadium with the temperature sitting at 95° F in the shade and 90% humidity. It’s the bottom of the ninth and the Yankees are down by three runs. A collective sense of expectation can be felt throughout the stadium...
by David Wilsey | Nov 14, 2017 | Uncategorized
Let’s say our organization needs to buy a fleet of vehicles and we have two procurement teams. We tell team 1 that we want quiet, blue, four-door, fuel-efficient cars. We tell team 2 that we want world-class, high-quality, great-value, high-performing cars. Then we...
