We welcomed a new puppy named Romeo to our home recently, having finally given in to the kids after about five years of pleading. While we are generally happy with the decision, late last night I stood outside in the rain watching the dog refuse to relieve himself and...
A few years ago, I held my first Strategy Review Meeting (SRM). We had a great agenda and flow. We had strong presenters going over the progress we’ve made. Our KPIs were giving us trend information allowing for great discussion. Our project updates were giving...
Overwhelming response to our recent webinar, How to Plan for a Disruption Like THIS?!, is not surprising, as we all struggle to adapt to our new world. Questions are rolling in related to connecting business continuity planning with strategy, adapting prioritization...
I was talking to a client the other day about the Coronavirus and how their organization was struggling with what to do with their organizational strategy. Despite their training, they didn’t seem to know where to start. Their uncertainty was understandable, as there...
The “Frozen Middle” is a term used to stereotype middle managers in today’s workforce. It typically refers to those in mid-level management who allegedly block an organization’s progress because they aren’t capable, not motivated or afraid to take risks. This layer of...
I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
