The “Formula” for KPI Success

The “Formula” for KPI Success

I was facilitating a client performance measure development session recently, and the team was wrestling with measure definition. When I reviewed the customer perspective team’s work I found: Measure Name: % of Customers Satisfied Description: % of Customers Satisfied...
Are You Holding Employees Accountable?

Are You Holding Employees Accountable?

How many times have you tried to implement what seems like the perfect strategy only to fail because you can’t seem to get your employees to make it happen? Oftentimes the success of a strategy execution or performance management system hinges on whether leaders can...
Strategy Failing Because of Leadership?

Strategy Failing Because of Leadership?

Regardless of what type of strategy planning system your organization utilizes, there is one thing you can be assured of;  not everything will go as planned.  Former world heavyweight boxing champion Mike Tyson put it bluntly, “Everyone has a plan until they get...
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